Zapier FAQ
8 common questions about Zapier — answered.
Zapier offers five pricing tiers: Free (100 tasks/month, 5 single-step Zaps), Starter ($19.99/month, 750 tasks, multi-step Zaps), Professional ($49/month, 2,000 tasks, paths and advanced logic), Team ($69/month per user, shared workspaces and app connections), and Company (custom pricing with admin controls and SSO). Annual billing saves roughly 20%.
Yes, Zapier has a free plan that includes 100 tasks per month and up to 5 single-step Zaps. This is enough to automate basic workflows like sending email notifications or logging form entries to a spreadsheet. However, multi-step Zaps, filters, paths, and most premium app integrations require a paid plan.
A task is counted each time Zapier successfully executes an action step in a Zap. For example, a Zap that adds a new contact to a CRM and then sends a welcome email uses 2 tasks per trigger. Trigger steps don't count as tasks. Polling triggers that find nothing also don't count. Your monthly task quota resets on your billing date.
Zapier is easier to use with 6,000+ app integrations and a straightforward linear workflow builder. Make (formerly Integromat) offers more advanced features like visual scenario builders, complex branching, and lower per-operation pricing. Choose Zapier for simplicity and breadth of integrations. Choose Make for complex workflows, data transformations, and tighter budgets.
Multi-step Zaps let you chain multiple actions after a single trigger. For example: when a form is submitted (trigger) → create a CRM contact → send a welcome email → add to a Slack channel → log to Google Sheets. Multi-step Zaps require a Starter plan or higher. They can include filters, delays, paths, and formatters between steps.
Yes, Zapier offers several AI-powered features. AI Actions let you connect AI models (like ChatGPT) as steps in your Zaps. Zapier Central is an AI assistant that can create and manage automations from natural language instructions. There are also built-in AI formatters for summarizing text, extracting data, and translating content within your workflows.
Yes, Zapier integrates with virtually every major CRM including Salesforce, HubSpot, Pipedrive, Zoho CRM, and dozens more. Common automations include syncing new leads from web forms, updating contact records when deals close, sending follow-up emails based on pipeline stage changes, and logging activities across platforms.
When a Zap fails, Zapier logs the error in your Task History with details about what went wrong. You can configure error notifications via email or in-app alerts. Failed tasks can be replayed manually or automatically after you fix the issue. Zapier also offers an autoreplay feature on Professional plans and above that retries failed tasks automatically.