Using HubSpot for Customer Support
Deliver customer support with HubSpot Service Hub. Ticketing, knowledge base, live chat, and customer feedback tools.
Overview
HubSpot Service Hub provides a complete customer support system built on top of your CRM. Support agents see the full customer history — every deal, email, and interaction — so they can resolve issues faster with full context.
Benefits
Why use HubSpot for customer support?
Ticketing system with automatic routing, prioritization, and SLA tracking
Knowledge base builder for self-service support articles
Live chat and chatbot that creates tickets and routes to the right agent
Customer satisfaction surveys (CSAT, NPS) built into the ticket resolution flow
How it works
Getting started
- 1
Set up your help desk in Service → Tickets and configure ticket pipelines
- 2
Create a knowledge base with articles organized by topic
- 3
Add live chat to your website with automatic ticket creation
- 4
Set up SLA rules for response and resolution times
- 5
Configure feedback surveys to measure satisfaction after ticket resolution
Related use cases