Zendesk
Did you know that 96% of customers say customer service is important in their choice of loyalty to a brand? As a business, delivering exceptional customer support is paramount—and that’s where Zendesk comes in.
Features (8)
- ✓ ticket management
- ✓ customer support automation
- ✓ live chat
- ✓ knowledge base builder
- ✓ multi-channel support
- ✓ customer analytics
- ✓ automated routing
- ✓ SLA tracking
👍 Pros (9)
- + Ticket management
- + Customer support automation
- + Live chat
- + Knowledge base builder
- + Multi-channel support
- + Customer analytics
- + Automated routing
- + SLA tracking
- + Free trial to test before committing
👎 Cons (1)
- − No free tier available — paid plans only
Use Cases
- ▸ manage customer support tickets across multiple channels
- ▸ reduce response time with automated ticket routing
- ▸ build self-service knowledge bases to reduce support volume
Integrations (5)
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