Nextiva
Nextiva is a marketing tool that offers VoIP phone system, call center software, team messaging. It helps users manage customer support calls across teams.
Features
- ✓ VoIP phone system
- ✓ call center software
- ✓ team messaging
- ✓ call recording
- ✓ IVR automation
- ✓ CRM integration
- ✓ call analytics
- ✓ voicemail transcription
Use Cases
- ▸ manage customer support calls across teams
- ▸ route inbound calls to distributed agents
- ▸ record and analyze customer conversations for quality assurance
- ▸ integrate phone communications with CRM data
- ▸ automate call handling with interactive voice response
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